Casino / Mobile
This page sets out how wg88 collects, uses and protects the personal data tied to your account — from the moment you register through every Touch 'n Go eWallet, FPX or DuitNow transaction you make. Access to our platform depends on local law and is available only where permitted in your region.
When you create an account on wg88, we collect the information needed to operate your account and process transactions — your registered name, contact details, login credentials and payment records linked to methods such as Touch 'n Go eWallet, FPX and DuitNow. We use this data strictly to run your account, verify transactions, provide support and meet obligations under applicable law in the regions where our service is available. We do not sell your personal data to third parties. Data shared with payment processors is limited to what is necessary to complete the transaction you initiate; those processors operate under their own privacy obligations. We retain account records for as long as your account remains active and for the period required by applicable regulations after closure. Cookies and similar tracking tools are used on wg88 to keep your session active, remember your preferences and measure how pages are used — you can manage cookie settings through your browser. Where local law requires additional disclosures or grants additional rights, those requirements take precedence. If you have questions about a specific data item or wish to understand how a particular transaction record is stored, contact our support team through the channels listed on this page.
Transaction data from Touch 'n Go eWallet deposits is passed to the payment processor only to complete the transfer. We store a record of the transaction amount and timestamp in your account history, not your eWallet credentials.
FPX transfers are handled through the FPX network. We record the transaction reference and status in your account wallet. Your bank login details are never held or visible on wg88 at any point during or after the transfer.
DuitNow payments follow the same principle: only the reference, amount and status are stored on our side. The underlying bank or wallet credentials remain entirely within the DuitNow network and your financial institution.
For direct bank transfers, we record the transaction reference provided at the cashier step. Supporting documents you upload for verification are stored securely and used only to confirm the deposit matches your account.
Understanding the boundaries of this policy helps you know exactly what wg88 is responsible for and where other parties' rules apply instead.
Everything within your wg88 account — registration details, login records, session activity and account wallet history — falls inside this policy. We control how that data is stored, used and protected.
Transactions processed through Touch 'n Go eWallet, FPX or DuitNow involve third-party payment networks. wg88 covers the data it receives and stores; the payment provider's own privacy terms govern what happens within their system.
Pages, game lobbies, and cookie data collected on wg88 are covered here. Game content delivered by studios such as Spadegaming or CQ9 is subject to their own data handling for any telemetry they collect within the game itself.
Any external link, affiliated service or third-party integration you reach from our site operates under that party's privacy policy. wg88 does not control and is not responsible for data handling outside wg88.
You have concrete options when it comes to the data wg88 holds on your account. You can request a summary of the personal information tied to your account at any time by contacting our support team — the contact paths are listed in the section below. If any detail is incorrect, such as a registered name, contact number or linked payment reference, you can raise a correction request and we will update it after verifying your identity through your account login. You can also ask how long a specific record will be kept or what category of data is held against your account. For requests to close your account and delete associated data, note that some records must be retained for the period required by applicable regulations; we will explain what can be removed and what must be kept when you submit that request. All requests are handled through the support channel — response times depend on the nature of the request and current queue.
Contact support to request a summary of personal data held on your account, including registration details and transaction history visible in your account wallet.
If your registered name, email or contact number is wrong, raise a correction request with support. Verification through your account login is required before changes are made.
You can ask how long a specific record — such as a DuitNow transaction reference or an uploaded verification document — will be stored, and under which regulatory requirement.
Submit a closure and data deletion request through support. We will confirm which records can be removed immediately and which must be retained under applicable law.
If your question concerns data access, a correction to your account details or how a specific transaction record is stored, use the channels below. Include your registered account email so the team can locate your record and respond accurately.
Open the chat widget from any page on wg88. Available for account and privacy queries; have your registered email ready when you start the session.
Send your privacy or data request to our support address shown in your account dashboard after login. Include a brief description of the data item and the action you are requesting.
Log in to your wg88 account and navigate to the Help section. From there you can view your transaction history and submit a formal data request directly through your account.
wg88 applies standard encryption to data in transit between your device and wg88. Account passwords are stored in hashed form — we do not hold your plain-text password. Session cookies keep you logged in during an active visit and expire when you close the browser or after a period of inactivity. Persistent cookies that remember your display preferences can be cleared through your browser settings at any time. For payment data, we hold only the records needed to reconcile your account wallet — credential-level data stays within the respective payment network (Touch 'n Go eWallet, FPX or DuitNow). When you need to update your data or request removal of a record, the support team is your contact point.
Connections between your device and wg88 use transport-layer encryption. This covers your login session, account page activity and the cashier flow where you initiate a Touch 'n Go eWallet, FPX or DuitNow deposit.
Session cookies are required to keep your lobby session active. Preference cookies remember your settings across visits and can be cleared in your browser. We do not use cookies to sell your browsing data to advertisers.
Your account password is stored in hashed form. If you suspect unauthorised access, update your password through the account settings page and contact support immediately. We do not ask for your password via chat or email.
Account records are kept while your account is active and for the period required after closure under applicable regulations. To request access, correction or removal of a specific record, reach the team through the support paths listed above.
Common questions about how wg88 handles your personal data, what rights you have and how to act on them.
We collect your registered name, contact details, login credentials and the account information you provide during sign-up. Once you start transacting, we also store records of deposit and withdrawal activity linked to your account wallet, such as FPX or DuitNow transaction references.
We do not sell your personal data. Data is shared only where necessary — with payment processors like the FPX network or Touch 'n Go eWallet to complete a transaction you initiate, and with service providers who support account operations under confidentiality obligations.
Contact our support team through live chat or the email address shown in your account dashboard after login. Provide your registered email and request a data summary. The team will verify your identity and respond with the relevant account information.
Yes. If your registered name, contact number or other account detail is incorrect, raise a correction request with support. You will need to verify your identity through your account login before any change is made.
Some records — particularly transaction references and verification documents — must be retained for the period required under applicable regulations even after account closure. When you submit a closure request, support will clarify which records can be deleted immediately and which must be kept.
Session cookies are needed to keep your account active during a visit. Preference cookies can be cleared through your browser settings at any time. Removing cookies may affect how your display preferences are saved between sessions, but it does not affect your ability to log in.